Shipping Policy
1. Shipping Coverage
Wailermart delivers across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA). Delivery availability may vary based on location.
2. Processing Time
- Orders are processed and dispatched within 3-5 business days after order confirmation.
- Processing time may vary during peak seasons, promotions, or unforeseen circumstances.
3. Estimated Delivery Time
- Standard Delivery: Typically within 5 business days.
- Express Delivery: Available in select locations for faster delivery.
- Delivery times may vary based on location, product availability, and courier delays.
4. Shipping Charges
- Shipping costs depend on the order size, weight, and delivery location.
- Final shipping charges will be displayed at checkout before order confirmation.
- Free shipping may be available for orders above a certain value.
5. Tracking Your Order
- Once shipped, a tracking number will be shared via email or SMS.
- Customers can track their order using the provided tracking link.
6. Delivery Attempts & Address Accuracy
- The courier will make [X] delivery attempts. If unsuccessful, the order may be returned or canceled.
- Customers must provide accurate and complete shipping details to avoid delays or failed deliveries.
7. Shipping Restrictions
- Certain remote or restricted areas may have limited delivery options.
- Wailermart does not ship to P.O. boxes or military bases.
8. Delayed or Lost Shipments
- If an order is delayed beyond the expected timeframe, customers can contact customer support for assistance.
- In case of lost shipments, Wailermart will investigate with the courier before issuing a replacement or refund.
9. International Shipping
Currently, Wailermart only ships within UAE and KSA. International shipping is not available at this time.
10. Contact for Shipping Support
For any shipping-related inquiries, customers can contact our customer support team through official communication channels.