Shipping Policy

Shipping Policy

1. Shipping Coverage

Wailermart delivers across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA). Delivery availability may vary based on location.

2. Processing Time

  • Orders are processed and dispatched within 3-5 business days after order confirmation.
  • Processing time may vary during peak seasons, promotions, or unforeseen circumstances.

3. Estimated Delivery Time

  • Standard Delivery: Typically within 5 business days.
  • Express Delivery: Available in select locations for faster delivery.
  • Delivery times may vary based on location, product availability, and courier delays.

4. Shipping Charges

  • Shipping costs depend on the order size, weight, and delivery location.
  • Final shipping charges will be displayed at checkout before order confirmation.
  • Free shipping may be available for orders above a certain value.

5. Tracking Your Order

  • Once shipped, a tracking number will be shared via email or SMS.
  • Customers can track their order using the provided tracking link.

6. Delivery Attempts & Address Accuracy

  • The courier will make [X] delivery attempts. If unsuccessful, the order may be returned or canceled.
  • Customers must provide accurate and complete shipping details to avoid delays or failed deliveries.

7. Shipping Restrictions

  • Certain remote or restricted areas may have limited delivery options.
  • Wailermart does not ship to P.O. boxes or military bases.

8. Delayed or Lost Shipments

  • If an order is delayed beyond the expected timeframe, customers can contact customer support for assistance.
  • In case of lost shipments, Wailermart will investigate with the courier before issuing a replacement or refund.

9. International Shipping

Currently, Wailermart only ships within UAE and KSA. International shipping is not available at this time.

10. Contact for Shipping Support

For any shipping-related inquiries, customers can contact our customer support team through official communication channels.