FAQs

Frequently Asked Questions (FAQs)

1. Orders & Payments

Q: How do I place an order on Wailermart?

A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: What payment methods do you accept?

A: We accept credit/debit cards, Cash on Delivery (COD), and digital payment options (where applicable).

Q: Can I cancel or modify my order after placing it?

A: Orders can only be canceled or modified before they are processed for shipping. Contact customer support as soon as possible for assistance.

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment status.


2. Shipping & Delivery

Q: Where does Wailermart deliver?

A: We deliver across the UAE and KSA. Delivery availability may vary based on location.

Q: How long does delivery take?

A: Standard delivery usually takes [X] business days, while express delivery (if available) is faster. Exact delivery times depend on your location and selected shipping method.

Q: How much does shipping cost?

A: Shipping fees vary based on the order size, weight, and delivery location. Final shipping costs will be displayed at checkout.

Q: What happens if I miss my delivery?

A: Our courier will attempt [X] deliveries. If all attempts fail, the order may be returned or canceled.


3. Returns & Refunds

Q: Can I return my order if I’m not satisfied?

A: Yes, eligible items can be returned within 7 days of delivery. Items must be unused, in original packaging, and include all tags and accessories.

Q: How do I request a return?

A: You can request a return through our website or customer support. Once approved, a pickup will be arranged, or you may need to drop off the item.

Q: When will I receive my refund?

A: Refunds are processed within [X] business days after the returned item passes inspection. Refunds are issued to the original payment method or as store credit.

Q: Are shipping fees refundable?

A: Shipping fees are non-refundable, except in cases where Wailermart is responsible for the issue (damaged, incorrect, or defective item).


4. Products & Availability

Q: Are all products on the website available for immediate delivery?

A: Most items are in stock and ready to ship. However, some items may have longer processing times due to availability.

Q: Do you offer product warranties?

A: Warranty details vary by product. Please check the product description for warranty information.

Q: How can I report a defective or incorrect item?

A: If you receive a defective or incorrect item, contact customer support within 7 days with images and details for a replacement or refund.


5. Account & Customer Support

Q: Do I need an account to place an order?

A: No, you can check out as a guest, but creating an account allows you to track orders, save addresses, and access special offers.

Q: How do I contact customer support?

A: You can reach us through our official customer support channels for any assistance regarding orders, returns, or product inquiries.