Return & Refund Policy

Return & Refund Policy

1. Eligibility for Returns

  • Items can be returned within [X] days of delivery.
  • Products must be unused, in original packaging, with all tags and accessories intact.
  • Certain items, such as personal care products, perishable goods, and customized items, are not eligible for return.
  • Returns are only accepted if the product received is defective, damaged, or incorrect.

2. Return Process

  • Customers must initiate a return request through the website or customer support.
  • After approval, a return pickup will be scheduled, or the customer may need to drop off the item at a designated location.
  • The item will be inspected upon receipt, and the return will be processed accordingly.

3. Refund Policy

  • Refunds will be issued based on the original payment method:
    • Credit/Debit Card Payments: Refunds will be processed within [X] business days.
    • Cash on Delivery (COD): Refunds will be credited as store credit or to a bank account.
    • Store Credit/Gift Cards: Refunds for these purchases will be issued as store credit.
  • Shipping charges are non-refundable, except in cases where Wailermart is responsible for the issue.

4. Exchange Policy

  • Exchanges are subject to product availability.
  • If an exchange is unavailable, a refund or store credit will be issued.

5. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, washed, or altered.
  • Items with missing packaging or accessories.
  • Clearance or final sale items.

6. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please report it within 5-7 days with images and details. A replacement or full refund will be provided.

7. Contact for Returns

For assistance with returns and refunds, customers can reach out via official support channels.